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ITIL-DSV PDF Cram Exam, ITIL-DSV New Learning Materials

The ITIL ITIL-DSV certification can play a crucial role in career advancement and increase your earning potential. By obtaining ITIL ITIL-DSV certification, you can demonstrate to employers your expertise and knowledge. The ITIL world is constantly changing its dynamics. With the ITIL ITIL-DSV Certification Exam you can learn these changes and stay updated with the latest technologies and trends.

ITIL ITIL-DSV Exam Syllabus Topics:

Topic
Details

Topic 1

Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.

Topic 2

Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.

Topic 3

Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.

Topic 4

Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.

Topic 5

Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.

Topic 6

Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.

Topic 7

Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.

>> ITIL-DSV PDF Cram Exam <<

Contains actual ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)ITIL-DSV ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) questions to facilitate preparation

All the ITIL ITIL-DSV questions given in the product are based on actual examination topics. TestBraindump provides three months of free updates if you purchase the ITIL-DSV questions and the content of the examination changes after that. TestBraindump ITIL-DSV PDF Questions: The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV) PDF dumps are suitable for smartphones, tablets, and laptops as well. So you can study actual ITIL ITIL-DSV questions in PDF easily anywhere. TestBraindump updates ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV) PDF dumps timely as per adjustments in the content of the actual ITIL-DSV exam.

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q14-Q19):

NEW QUESTION # 14
Which of the following is an advantage of a user community?

A. Super users are always available to help out users.
B. Peer support will reduce the risk of privacy violations.
C. A user community does not require any interference from the service provider.
D. Demand for user support decreases from the service provider.

Answer: D

Explanation:
In the context of ITIL 4 and the "Drive Stakeholder Value" module, the concept of a user community is directly linked to the idea of peer support and self-service. User communities enable users to assist one another, which can effectively reduce the direct demand for support from the service provider. This aligns with the ITIL 4 guiding principle of "Collaborate and Promote Visibility," where engaging users through communities can lead to more efficient support processes and reduce the overall workload on the service provider.
* Option A (Incorrect):While super users might be available to help out, this isn't the core advantage of a user community in an ITIL 4 context. The key benefit lies in reducing the support demand on the provider, not merely the presence of super users.
* Option B (Incorrect):Peer support might help with issues resolution but does not inherently reduce the risk of privacy violations. Privacy concerns are managed through governance and security measures, not primarily through peer support.
* Option C (Correct):This is the correct answer. A well-functioning user community encourages users to help each other, which can significantly reduce the number of support requests that reach the service provider. This is in line with the ITIL 4 emphasis on leveraging community engagement to improve service efficiency.
* Option D (Incorrect):A user community still requires some level of management or facilitation from the service provider to ensure it is effective and aligns with organizational goals.
The reduction of demand on the service provider is a significant advantage, as it allows the provider to focus on more complex issues or service improvements rather than handling routine queries that the community can resolve.

NEW QUESTION # 15
An organization finds value in moving to a 'platform as a service' solution. The organization understands that it is crucial to optimize its own way of working to make this a success. What is this an example of?

A. Partnership
B. Basic Relationship
C. Co-creation Relationship
D. Cooperative Relationship

Answer: C

Explanation:
In ITIL 4, a "Co-creation Relationship" is a collaborative approach where both the service provider and the service consumer work closely together to create value. In this scenario, the organization understands the importance of optimizing its own way of working to successfully leverage a 'Platform as a Service' (PaaS) solution. This demonstrates a recognition that both parties must contribute actively to the success of the service, which is the essence of co-creation.
* Option A (Incorrect):A partnership is broader and may involve various degrees of collaboration but doesn't necessarily emphasize the mutual creation of value as strongly as co-creation does.
* Option B (Incorrect):A Basic Relationship is more transactional and does not involve the deep collaboration needed to optimize working processes for a PaaS solution.
* Option C (Incorrect):A Cooperative Relationship involves some level of collaboration but not to the extent where both parties are jointly optimizing their processes to create value.
* Option D (Correct):This is the correct answer. Co-creation is key in scenarios where success depends on the joint efforts of the service provider and the consumer, such as in adopting a PaaS solution.

NEW QUESTION # 16
A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.
Which is the BEST method of providing user support?

A. Implement a 'shift-left' approach to provide support and downloadable help articles
B. Use machine learning chatbots to anticipate the needs of the users and provide solutions
C. Use popular networking sites to promote and provide online user support
D. Provide simple online support and contact numbers for the service desk

Answer: D

Explanation:
For a target market with limited internet experience and unlikely to use social media, the best method of providing user support is to "Provide simple online support and contact numbers for the service desk." ITIL 4 emphasizes the importance of understanding your users and tailoring support methods to their needs and capabilities. In this scenario, simple and direct support mechanisms such as basic online resources combined with traditional contact methods are most appropriate, as they cater to the users' comfort levels and accessibility.

NEW QUESTION # 17
A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?

A. The service will allow each user 100GB of storage space
B. Menu pages will update in less than 5 seconds
C. The service will be available for 24 hours every day
D. The service will display a list of items uploaded by the user

Answer: A

Explanation:
An example of a utility requirement for a cloud-based document storage service is "The service will allow each user 100GB of storage space." ITIL 4 defines utility as the functionality of a service that meets user needs. In this case, the amount of storage space provided is a key functional requirement that determines the utility of the service for its users.

NEW QUESTION # 18
An organization is identifying the needs for a new service. To ensure that the service is going to be fit for purpose, the organization has defined some requirements.
Which of the following is the best way to specify the requirements?

A. The service should combine the data from different sources.
B. Not more than 15 minutes of data can be lost.
C. The service should be available 24/7, 99,99% of the time.
D. The data should be kept recorded for 10 years.

Answer: C

Explanation:
In ITIL 4, defining service requirements to ensure the service is fit for purpose involves specifying clear, measurable, and relevant criteria that align with the organization's needs and the service's intended use.
Availability is a critical aspect of a service's fitness for purpose, as it directly impacts the service's utility.
* Option A (Incorrect):Specifying data loss tolerance is important but doesn't provide a complete picture of service availability, which is a more comprehensive requirement.
* Option B (Correct):This option is correct because it specifies a clear, measurable requirement that directly relates to the service's availability. Ensuring that the service is available 24/7 with 99.99% uptime is a crucial aspect of making sure the service is fit for purpose, as it ensures that the service will meet the expected operational requirements.
* Option C (Incorrect):While retaining data for 10 years is important, it relates more to compliance and data management rather than the service being fit for purpose in terms of availability.
* Option D (Incorrect):Combining data from different sources is a functional requirement, but it does not address the critical aspect of service availability or reliability, which are key to ensuring the service is fit for purpose.

NEW QUESTION # 19
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ITIL-DSV New Learning Materials: https://www.testbraindump.com/ITIL-DSV-exam-prep.html

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