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Certified-Business-Analyst Reliable Exam Question | Learning Certified-Business-Analyst Mode

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Salesforce Certified-Business-Analyst (Salesforce Certified Business Analyst) Certification Exam is a computer-based exam that consists of multiple-choice questions. Candidates have 105 minutes to complete the exam and must score at least 63% to pass. Certified-Business-Analyst Exam is administered by Kryterion and can be taken at one of their testing centers or online.

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Salesforce Certified Business Analyst Exam Sample Questions (Q252-Q257):

NEW QUESTION # 252
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?

A. Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
B. Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
C. Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.

Answer: B

NEW QUESTION # 253
The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?

A. Data modeling
B. Process mapping
C. Value stream mapping

Answer: B

NEW QUESTION # 254
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

A. Stakeholder analysis
B. Enterprise analysis
C. Persona analysis

Answer: A

Explanation:
The type of analysis that the BA should recommend to ensure the implementation team avoids this challenge on the current project is stakeholder analysis. Stakeholder analysis is a technique that helps to identify and understand the people who are affected by or involved in a project, and their needs, expectations, interests, influence, and attitudes towards the project. Stakeholder analysis helps to avoid missing or overlooking important stakeholders, and to plan appropriate communication and engagement strategies for each stakeholder group. The other options are either irrelevant or insufficient. Option A does not address the challenge of identifying and understanding stakeholders, but rather their behaviors and preferences. Option B does not address the challenge of identifying and understanding stakeholders, but rather their organizational context and environment. References: https://trailhead.salesforce.com/en/content/learn/modules/business- analysis-stakeholder-management/identify-stakeholders

NEW QUESTION # 255
After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?

A. Update the change management document and user acceptance testing plans.
B. Update the change request log and draft a new user story.
C. Update the gap analysis document and scope statement specification.

Answer: B

NEW QUESTION # 256
Which tool is used to create reports, incorporate filters and select the Report Type?

A. Report Builder
B. Data Loader
C. Report Composer
D. A csv file that will then get imported.

Answer: A

NEW QUESTION # 257
......

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