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Online ITIL ITIL-4-Foundation Web-based Practice Test

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ITIL 4 Foundation Exam Sample Questions (Q49-Q54):

NEW QUESTION # 49
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A. The service value system
B. Service relationship management
C. Service consumption
D. The release management' practice

Answer: A

Explanation:
Explanation
Organizations maximize co-creation of value with their customers by facilitating the outcomes they want to achieve. The four dimensions of service management have shown that a holistic approach is the best way for an organization to:
Achieve its goals in delivering quality and cost effective services
Meet the needs of its customers
Satisfy the requirements of its stakeholders
https://www.bmc.com/blogs/itil-service-value-system/

NEW QUESTION # 50
Which practice provides a communications point for users to report operational issues, queries and requests?

A. Incident management
B. Continual improvement
C. Relationship management
D. Service desk

Answer: D

Explanation:
Explanation
The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
https://www.bmc.com/blogs/itil-service-desk/

NEW QUESTION # 51
Which practice has a purpose that includes restoring normal service operation as quickly as possible?

A. Incident management
B. Supplier management
C. Deployment management
D. Problem management

Answer: A

NEW QUESTION # 52
Which dimension of service management considers the workflows and controls needed to deliver services?

A. Information and technology
B. Partners and suppliers
C. Organization and people
D. Value streams and processes

Answer: D

NEW QUESTION # 53
Which practice is responsible for moving new or changed components to live or other environments?

A. Supplier management
B. Release management
C. Deployment management
D. Change enablement

Answer: C

Explanation:
Reference: https://www.sysaid.com/blog/entry/itil-4-practices-whats-new-and-changed

NEW QUESTION # 54
......

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